> Okay, I found two knowledge base articles that describe problems which would
> lead to some of the symptoms we are seeing here.
>
> Could somebody give this patch a try and tell me the results?
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;242161
>
> Here is an article that spells out the differences in the platforms.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;125713
>
> I found one memory leak and I'm in the process of fixing it.
>
> ----- Rom
> BOINC Development Team, U.C. Berkeley

Rom,

Unfortunately the fix for the KB242161 problem is not freely downloadable from M$ (This is the most annoying part of their "support" system) so I will try to get it from their support team at work tomorrow (I work for an OEM) and will post it on a generally accessible website if this helps resolve the problems.

Dave
Dave

Education is not the filling of a pail, but the lighting of a fire — William Butler Yeats

> rom, I've sent in a request to Support@HP they say they'll respond in an
> hour. we'll see.
> [/url]

I'm getting the same problem running XP SP2. Right as BOINC should go to screensaver mode the computer locks up. I went to options settings and previewed the screen saver, that worked fine, when I moved my mouse to get out of the preview, it did, but the computer locked up. I have a P4 3.4 with 1GB of memory on board.

> I went to CPDN messageboards page to see if they have alike problem, but no.
> May it be taht we're forcing S@H 4.03 problem and not BOINC ?


Nope. I and several others have reported the problem on the CPDN boards. It's a BOINC problem, though the science app may be involved.

I posted yesterday about Win98SE BOINC issues:

1. BOINC slowing down the entire system and ceasing to respond when running TWO PROJECTS.

2. The BOINC crash.

On the latter issue, it has happened again and here is the error code:

BOINC_GUI caused an invalid page fault in
module KERNEL32.DLL at 0167:bff88396.
Registers:
EAX=c00309c4 CS=0167 EIP=bff88396 EFLGS=00010212
EBX=006effec SS=016f ESP=005efe98 EBP=005f0010
ECX=00000000 DS=016f ESI=00000000 FS=1a77
EDX=bff76855 ES=016f EDI=bff79060 GS=0000
Bytes at CS:EIP:
53 56 57 8b 75 10 8b 38 33 db 85 f6 75 2d 8d b5
Stack dump:

> CASE_ID_NUM: SRX040831607142
> MESSAGE:
> Hello,
>
> The hot fix for your issue has been packaged and placed on an HTTP site for
> you to download.
>
> WARNING: This fix is not publicly available through the Microsoft website as
> it has not gone through full Microsoft regression testing. If you would like
> confirmation that this fix is designed to address your specific problem, or if
> you would like to confirm whether there are any special compatibility or
> installation issues associated with this fix, you are encouraged to speak to a
> Support Professional in Product Support Services.
>
> The package is password protected so be sure to enter the appropriate password
> for each package. To ensure the right password is provided cut and paste the
> password from this mail.
>
> NOTE: Passwords expire every 7 days so download the package within that period
> to insure you can extract the files. If you receive two passwords it means
> you are receiving the fix during a password change cycle. Use the second
> password if you download after the indicated password change date.


Thanks Byron, After reading the part about the fix not having gone through regression testing, I'm kind of leery about asking anybody to put this on there system at this point in time.

I've downloaded it for future investigation; please don't install this unless you are confident in your abilities to recover the system in case something bad happens.

----- Rom
BOINC Development Team, U.C. Berkeley

> Dave:
>
>
> I just got this e mail from Microsoft.
>
> I phoned in and talked to a Live pearson, and he e mail me th hot fix.
> he said hot fix were free.
>
> Kind regards
>
> byron

Byron,
Many thanks - leaning on our account manager can be somewhat of a bore I will apply the update to my machines to see how it goes.

Rom,
Interestingly enought I have two Windows Me boxes (yes I know horrible OS, but someone has to test software on it!!) which at the moment are dedicated to BOINC testing and only one of them shows this problem (prior to the updates advised here).
Before I apply the updates is there anything you would like me to compare on the machines to help identify the problems?

Dave
Dave

Education is not the filling of a pail, but the lighting of a fire — William Butler Yeats

> Rom,
> Interestingly enought I have two Windows Me boxes (yes I know horrible OS, but
> someone has to test software on it!!) which at the moment are dedicated to
> BOINC testing and only one of them shows this problem (prior to the updates
> advised here).
> Before I apply the updates is there anything you would like me to compare on
> the machines to help identify the problems?

According to the inf's for that hotfix, it'll only update Win98 and Win98SE.

Dr. Anderson is about to checkin a change to BOINC that codes around the issue, when he does I'll be looking over it for the next hour or so. After that, I'll post a new build in the Alpha group.

I don't think this will be a complete fix for the Win98 issues, as I think there is more than one. It'll just be a stepping stone to isolating the next issue.

----- Rom
BOINC Development Team, U.C. Berkeley

Rom, another thing about this new version of the BOINC client and W98.

If you start the command line client "boinc_cli.exe" it starts working fine.
If you hit CTRL+C as it is stated in the client window to cancel/resume processing it cancels processing and closes the SETI client.

When I hit CRTL+C again to resume, the SETI client isn't launched and the machine starts bogging immediatly after a few seconds until it comes into a almost dead state.

Nevertheless, if I hit CTRL+ALT+DEL I'm still able to close the boinc_cli and the machine returns to normal.

I tried doing the same in the BOINC_GUI and the same thing happened, as soon as I selected "Run based on preferences" the GUI automatically freezed and the computer starts bogging.

> According to the inf's for that hotfix, it'll only update Win98 and Win98SE.

Doh, yes, really I should read the text on screen before I open my mouth ;-)

> Dr. Anderson is about to checkin a change to BOINC that codes around the
> issue, when he does I'll be looking over it for the next hour or so. After
> that, I'll post a new build in the Alpha group.

That is more promising, I will download and test as soon as I get up in the morning.

> I don't think this will be a complete fix for the Win98 issues, as I think
> there is more than one. It'll just be a stepping stone to isolating the next
> issue.

One step at a time, as with all problem solving. I am sure you will get there in the end!
:)

Dave

Education is not the filling of a pail, but the lighting of a fire — William Butler Yeats

> I went to CPDN messageboards page to see if they have alike problem, but no.
> May it be taht we're forcing S@H 4.03 problem and not BOINC ?
>
>
> Regards
>
> <img> src="http://boinc.mundayweb.com/predictor/stats.php?userID=181&trans=off">
>
>

I think the reason may be that the BOINC based CPDN will not run on
Win98/ME. So no one is running it on Win98/ME and the problem has not surfaced with that project. I tried running CPDN and it wont work, so I don't run CPDN on the Win98 systems I have.

And still a little more info to the 98 problem ...

Choosing "Run always" or "Run based on preferences" after a "Suspend", blocks the GUI and eventually the OS after a few minutes.

If a manual "Update" is made while in "Suspend" mode (with the SETI client closed) it works perfectly. I had 3 WU to report I succeeded by doing it in suspend.

If you try to "Update" while in active mode the GUI also blocks and so on and so on ...

Take care.

Rom, HP has responded with the automated mail, and then a tech Emailed with the following:

Dear Anthony,

It is our goal to answer questions presented to us as quickly as
possible. From reading your e-mail I will need to do some additional
research to provide you with a resolution to this issue.

As soon as I have gathered this information I will e-mail you again. I
apologize for any inconvenience this delay may cause.


Sincerely,

Sujoy
HP Total Care

I'll keep you abreast.

> I think the reason may be that the BOINC based CPDN will not run on
> Win98/ME. So no one is running it on Win98/ME and the problem has not
> surfaced with that project. I tried running CPDN and it wont work, so I don't
> run CPDN on the Win98 systems I have.

Actually, it has been noticed on CPDN. There was a notice on the front page before they were redone prior to public release.

Hey Rom, whatever happened to opening the beta project back up? Wouldn't that have alleviated much of this mess? (less folks having issues)

> Thanks Byron, After reading the part about the fix not having gone through
> regression testing, I'm kind of leery about asking anybody to put this on
> there system at this point in time.
>
> I've downloaded it for future investigation; please don't install this unless
> you are confident in your abilities to recover the system in case something
> bad happens.

ROM________ROM________ROM_________ROM____________ROM___________ROM

Rom, I downloaded and installed the HOTFIX offered up by Byron Leigh Hatch. In short.....It didn't work. I noticed no difference on my Win98SE HP Pavillion 8490 desktop.

AT7:24 PM EDT I rebooted after the install of the hotfix 7876_ENU_i86.zip (exe file...242161_98UP) Everything was normal. I signed online (dialup) and opened the "Transfer" page and successfully sent in one result. Then I clicked on "Project" page. I tried to "Update" the project and at that instant my computer slowed down and the boinc tabs and program became "unresponsive".

I wouldn't recommend that anyone else invest their time on trying the "Hotfix".
Is there anything else I can do??

tony

> > Rom, I did a file search and can't find a vmm.vxd on my system. I do
> find
> > vmm32.vxd. The MS knowledge base article states that:
> >
> >
> > The English-language version of this fix should have the following file
> > attributes or later:
> > 9/21/99 11:07am 4.10.1999 472,564 Vmm.vxd Windows 98
> > 9/21/99 10:33am 4.10.2223 472,564 Vmm.vxd Windows 98 Second Edition
> >
> > Could that be my problem or would you like me to apply the fix and see?
>
> I would check the file sizes first. Are they roughly the same?
>
> Does the patch contain a file named Vmm32.vxd, maybe the KB article is just
> wrong on the filename.
>
> ----- Rom
> BOINC Development Team, U.C. Berkeley
> <a> href="http://www.boinc.dk/index.php?page=user_statistics&project=sah&userid=85465">

> > but i think THE question is why computers hangs under ver 4.05 of BOINC
> and
> > not under ver 3.20???
> > what are the difference beetween those 2 versions???
> >
> >
>
> As has been mentioned before...I had problems with 3,02...just not bad enough
> to mention. I am on vacation this week so have not down loaded 4.05.

I personally had no problems at all with V3.19


Grant
Darwin NT.